Terms of Service

Last updated: January 24, 2025

Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and ClientHeat ("Company," "we," "us," or "our") concerning your access to and use of the ClientHeat website and application (collectively, the "Service").

By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not access the Service.

Description of Service

ClientHeat is a client relationship management tool that helps freelancers and agencies track client health, manage notes and action items, and receive AI-powered insights about their client relationships.

Account Registration

To use certain features of the Service, you must register for an account. You agree to:

  • Provide accurate, current, and complete information during registration
  • Maintain and promptly update your account information
  • Maintain the security of your account credentials
  • Accept responsibility for all activities that occur under your account
  • Notify us immediately of any unauthorized access to your account

Subscription and Payment

Free Tier

We offer a free tier with limited features. Free accounts may have restrictions on the number of clients, notes, or features available.

Paid Subscriptions

Paid subscriptions are billed in advance on a monthly or annual basis. By subscribing to a paid plan, you authorize us to charge your payment method for the applicable fees.

Cancellation

You may cancel your subscription at any time through your account settings. Upon cancellation:

  • Your subscription will remain active until the end of the current billing period
  • You will not be charged for subsequent periods
  • Your account will revert to the free tier
  • Data exceeding free tier limits may become inaccessible (but not deleted)

Refunds

Subscription fees are non-refundable except where required by law. We may offer refunds at our sole discretion in exceptional circumstances.

Acceptable Use

You agree not to use the Service to:

  • Violate any applicable laws or regulations
  • Infringe upon the rights of others
  • Upload or transmit viruses or malicious code
  • Attempt to gain unauthorized access to our systems
  • Interfere with or disrupt the Service
  • Collect information about other users without consent
  • Use the Service for any illegal or unauthorized purpose
  • Resell or redistribute the Service without authorization

Your Content

You retain ownership of the content you submit to the Service ("Your Content"). By submitting content, you grant us a limited license to:

  • Store and backup Your Content
  • Process Your Content to provide the Service (including AI analysis)
  • Display Your Content to you within the Service

You are responsible for Your Content and represent that you have all necessary rights to submit it to the Service.

Intellectual Property

The Service and its original content (excluding Your Content), features, and functionality are and will remain the exclusive property of ClientHeat and its licensors. The Service is protected by copyright, trademark, and other laws.

Our trademarks and trade dress may not be used in connection with any product or service without our prior written consent.

Disclaimer of Warranties

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

  • IMPLIED WARRANTIES OF MERCHANTABILITY
  • FITNESS FOR A PARTICULAR PURPOSE
  • NON-INFRINGEMENT
  • ACCURACY OR COMPLETENESS OF AI-GENERATED INSIGHTS

We do not warrant that the Service will be uninterrupted, secure, or error-free. AI-generated insights are provided for informational purposes only and should not be relied upon as the sole basis for business decisions.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CLIENTHEAT SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:

  • Loss of profits, data, or business opportunities
  • Loss of goodwill or reputation
  • Cost of substitute services
  • Any other intangible losses

Our total liability shall not exceed the amount you paid us in the twelve (12) months preceding the claim.

Indemnification

You agree to indemnify and hold harmless ClientHeat and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising out of your use of the Service or violation of these Terms.

Termination

We may terminate or suspend your account immediately, without prior notice or liability, for any reason, including if you breach these Terms. Upon termination:

  • Your right to use the Service will cease immediately
  • We may delete your account and data
  • Provisions that should survive termination will remain in effect

Changes to Terms

We reserve the right to modify these Terms at any time. We will provide notice of material changes by posting the new Terms on this page and updating the "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the new Terms.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions.

Dispute Resolution

Any disputes arising out of or relating to these Terms or the Service shall first be attempted to be resolved through good-faith negotiation. If negotiation fails, disputes shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

Contact Us

If you have questions about these Terms, please contact us at:

Email: support@clientheat.com

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